WORDPRESS MAINTENANCE · SCOPE OF SERVICES

What you get as part of care on WordPress

A single subscription that includes everything needed to keep your website secure, fast and up to date — without you having to do a thing.

What do you get with WordPress support?
IN THE SUBSCRIPTION

Eight things that you don’t need to worry any more

Each of these elements runs in the background, on a continuous loop, for the entire duration of the service. You get the result — a smooth, fully functional website.

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Security updates

We update WordPress, plugins and the theme — always after creating a backup and with the option to revert. No more „I updated it and the site stopped working”.

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    Backups

    Regular, automatic backups stored separately from the hosting service, on servers in the EU. In the event of a failure, we restore the website from the backup.

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      24/7 uptime monitoring

      We check the website’s availability every few minutes. If something goes wrong, we’re the first to know and we take action — usually before the customer even notices.

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        Safety

        Protection against bots and common attacks, login monitoring, scanning for malicious code, and rapid patching of vulnerabilities in plugins.

          Speed optimisation

          We focus on loading times: caching, image compression and database optimisation. A faster website means better performance on Google and a better experience for customers.

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            Minor changes to the website

            Updating content, replacing an image, creating a new subpage, or correcting a banner or link — all within the hourly allowance allocated to the package.

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              Monthly report

              A clear monthly round-up: what we’ve updated, how things are going with accessibility, what we’ve done and what we’re planning. In plain language.

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                One carer

                You have a dedicated contact person who is familiar with your website. You can email or ring them — without having to explain the whole story from scratch every time.

                  CLEAR RULES

                  What is included in the care, and what do we price separately?

                  We prefer to state clearly where the subscription ends. That way, there are no surprises on the bill.

                  Updates to WordPress, plugins and themes

                  On a regular basis, with a backup taken before each change and the option to revert.

                    Backups and restoration

                    Automatic backups and website restoration whenever necessary.

                      Monitoring and response to faults

                      Identifying the problem and restoring service as part of the care provided.

                        Minor changes to the text and graphics

                        Within the hourly allowance for a given package — content, photos, minor corrections.

                          Email and telephone support

                          One dedicated account manager who knows your website. Priority service included in higher-tier packages.

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                            A new website or a complete overhaul

                            A separate quote — we’ll let you know the cost upfront, before we do anything.

                              WHO IS IT FOR?

                              Care that suits you in your situation

                              A brief description of this section — what the cards below are about.

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                              Small and local businesses

                              Do you have a business card website or a simple online shop and don’t want to manage it yourself? We’ll take care of it — you just run your business.

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                                WooCommerce shops

                                Payment and dispatch updates, more frequent backups, monitoring — because every minute your shop is down costs you real sales.

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                                  Specialists and freelancers

                                  The website simply needs to work and look good, and you don’t have time for the technicalities. We’ll take care of everything.

                                    FAQ

                                    Frequently Asked Questions regarding the scope of care

                                    Are minor changes to the website included in the maintenance fee?
                                    Yes. Each package includes a set amount of time for minor changes: updating content, replacing an image, adding a subpage, or correcting a link or banner. We quote separately for larger projects (a new module, a redesign), but we always let you know the cost first.
                                    Where do you store your backups?
                                    We store copies on servers within the European Union, regardless of where your website is hosted. This means that even if your hosting service fails, you won’t lose any data — we’ll restore your website from our copy.
                                    What happens if a website is attacked or goes down?
                                    Our monitoring system usually detects a problem before your customer even notices it. As part of our support service, we restore the website from a backup, remove any malicious code and patch the vulnerability. Higher-tier packages offer shorter, guaranteed response times.
                                    Does the support cover WooCommerce shops?
                                    Yes. We support online shops with our Standard and Premium packages — featuring more frequent backups, payment and dispatch updates, and priority support, because shop downtime means a real loss of sales.

                                    Do you know what you need? Please submit your enquiry.

                                    The first consultation is free and without obligation. If you know what you need, we’ll help. If you’re just starting to look around, we’ll help you figure out what’s required. We’ll provide a quote within 24 working hours.