Nothing urgent — we’re just letting you know before we move on. You don’t lose any unused hours: they carry over to the next month and remain valid for the current quarter, up to the bank’s limit (Standard up to 2 hours, Premium up to 6 hours, E-commerce up to 10 hours). At the end of the quarter, the bank resets to zero — hours do not accumulate indefinitely. If, in a given month, you need more than you have in your package and bank combined, we charge for the extra hours at your package rate (from 119 zł/h). And if you regularly have more work, it’s usually cheaper to switch to a higher package — we’d be happy to work this out for you.

The minimum term is 3 months — that’s how long it takes to stabilise the website and get into a rhythm together. After that, the contract is open-ended with a 30-day notice period, with no penalties. You can also change your package at any time as your website grows.

First, let’s be clear: security is about reducing risk, not a guarantee that a breach will never happen — no reputable provider would promise that, because there are vulnerabilities that, at the time of an attack, not even the plugin’s author has yet patched. That is why how we respond is what matters. If the breach was the result of our own negligence (e.g. we failed to update a vulnerable plugin under our care in good time) — we will rectify the situation free of charge. If it was due to a factor beyond our control (a weak password, a self-installed or vulnerable theme, or an integration not covered by our support) — we’ll remove the infection for a flat fee of 599 zł, and with the Premium and E-commerce packages, this is included in the price. In every case, we’ll restore your site from a backup and won’t leave you with an infected website.

In a nutshell: Basic — a business website or blog that simply needs to run securely. Standard — a company website where content is regularly updated. Premium — a website where downtime actually costs money (bookings, lead generation). E-commerce — a WooCommerce shop where every order counts. Not sure which one’s right for you? We’ll carry out a free audit and advise you.

No — our support covers the website itself and its maintenance. We can manage the website on your current hosting provider or advise you on and carry out a migration to a more efficient one. We store backups separately from the hosting provider, in the cloud within the EU (iDrive e2 + QNAP).

Up to 24 working hours for Basic, up to 8 working hours for Standard, and up to 2 hours for Premium and E-commerce (with priority given to online shops). This refers to the initial response time — confirmation that we are looking into the matter — not necessarily a full resolution, which depends on the scale of the issue.

Yes, but we quote separately for implementations and larger one-off projects — these aren’t covered by your support hours. We have a separate calculator for one-off tasks, and we confirm the final amount after a brief, free audit. Minor changes are covered by the hours included in your package.

In addition to post-testing updates: EU cloud backups, monitoring, security and SSL, and – from the Standard package onwards – licences for premium tools (FlyingPress cache, ShortPixel Pro image optimisation, RankMath, Envato images, ElasticEmail newsletter) as well as our proprietary Backup, Report and Guard plugins. You don’t need to purchase these licences separately.

With an annual payment, you pay for 11 months instead of 12 — you get one month’s cover free of charge. The scope of the package is exactly the same.

Our family has been managing WordPress sites since 2010, and we look after more than 400 businesses — updates, backups, security and support, all under one roof. We store backups within the EU, respond in real time rather than via automated systems, and work using our own tools, which we’ve refined over the years.

No. Long-standing customers are guaranteed the original rate — your current price will not change. The new price list applies to new contracts. If you’d like to expand your scope (staging, response priority, additional modules), just get in touch — we’ll work out the difference.

We’ll take care of it: we’ll take over access, carry out an initial audit and make the first full backup, and only then will we hand over management. You don’t need to install anything or keep an eye on anything.

For anything to do with the website: editing content, adding photos, minor design changes, plugin configuration, or a brief consultation. Any unused hours are carried over within the quarter.

Yes — we manage Polish and English websites (including those using WPML and online shops selling abroad). We work remotely, so the location of the server and the client is irrelevant.