{"id":19034,"date":"2026-07-26T09:31:52","date_gmt":"2026-07-26T09:31:52","guid":{"rendered":"https:\/\/trejka.com\/?page_id=19034"},"modified":"2026-07-26T10:12:36","modified_gmt":"2026-07-26T10:12:36","slug":"what-you-get-with-our-wordpress-support","status":"publish","type":"page","link":"https:\/\/trejka.com\/en\/co-otrzymujesz-w-opiece-nad-wordpress\/","title":{"rendered":"What do you get with WordPress support?"},"content":{"rendered":"<div class=\"trejka-block trejka-hero alignfull wp-block-trejka-hero\">\n\t\t<div class=\"trejka-hero__inner\">\n\t\t<div class=\"trejka-hero__content\">\n\t\t\t\t\t\t\t<span class=\"tb-badge\"><span class=\"tb-badge__dot\"><\/span><span>WORDPRESS MAINTENANCE \u00b7 SCOPE OF SERVICES<\/span><\/span>\n\t\t\t\t\t\t<h1 class=\"trejka-hero__title\">What you get <span class=\"tb-hl\">as part of care<\/span> on WordPress<\/h1>\n\t\t\t\t\t\t\t\t\t\t<p class=\"trejka-hero__sub\">A single subscription that includes everything needed to keep your website secure, fast and up to date \u2014 without you having to do a thing.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"trejka-hero__visual\">\n\t\t\t<img width=\"1024\" height=\"768\" src=\"https:\/\/trejka.com\/wp-content\/uploads\/2026\/07\/featured-4x3-1-1024x768.webp\" class=\"attachment-large size-large\" alt=\"\" loading=\"eager\" fetchpriority=\"high\" decoding=\"async\" srcset=\"https:\/\/trejka.com\/wp-content\/uploads\/2026\/07\/featured-4x3-1-1024x768.webp 1024w, https:\/\/trejka.com\/wp-content\/uploads\/2026\/07\/featured-4x3-1-300x225.webp 300w, https:\/\/trejka.com\/wp-content\/uploads\/2026\/07\/featured-4x3-1-768x576.webp 768w, https:\/\/trejka.com\/wp-content\/uploads\/2026\/07\/featured-4x3-1-16x12.webp 16w, https:\/\/trejka.com\/wp-content\/uploads\/2026\/07\/featured-4x3-1.webp 1500w\" sizes=\"(max-width: 1024px) 100vw, 1024px\">\t\t\t<\/div>\n\t\t\t<\/div>\n<\/div>\n\n\n<div class=\"trejka-block trejka-features wp-block-trejka-feature-cards\"><div class=\"trejka-features__inner\"><div class=\"tb-head\"><div class=\"tb-eyebrow\">IN THE SUBSCRIPTION<\/div><h2 class=\"tb-title\">Eight things that <span class=\"tb-hl\">you don\u2019t need to worry any more<\/span><\/h2><p class=\"tb-sub\">Each of these elements runs in the background, on a continuous loop, for the entire duration of the service. You get the result \u2014 a smooth, fully functional website.<\/p><\/div><div class=\"trejka-features__grid\" style=\"--tb-cols:4\">\n<div class=\"trejka-block trejka-feature wp-block-trejka-feature-card\"><div class=\"trejka-feature__icon trejka-feature__icon--emoji\">\ud83d\udd04<\/div><h3 class=\"trejka-feature__title\">Security updates<\/h3><p class=\"trejka-feature__desc\">We update WordPress, plugins and the theme \u2014 always after creating a backup and with the option to revert. No more \u201eI updated it and the site stopped working\u201d.<\/p><ul class=\"trejka-feature__list\"><\/ul><\/div>\n\n<div class=\"trejka-block trejka-feature wp-block-trejka-feature-card\"><div class=\"trejka-feature__icon trejka-feature__icon--emoji\">\ud83d\udcbe<\/div><h3 class=\"trejka-feature__title\">Backups<\/h3><p class=\"trejka-feature__desc\">Regular, automatic backups stored separately from the hosting service, on servers in the EU. In the event of a failure, we restore the website from the backup.<\/p><ul class=\"trejka-feature__list\"><\/ul><\/div>\n\n<div class=\"trejka-block trejka-feature wp-block-trejka-feature-card\"><div class=\"trejka-feature__icon trejka-feature__icon--emoji\">\ud83d\udcca<\/div><h3 class=\"trejka-feature__title\">24\/7 uptime monitoring<\/h3><p class=\"trejka-feature__desc\">We check the website\u2019s availability every few minutes. If something goes wrong, we\u2019re the first to know and we take action \u2014 usually before the customer even notices.<\/p><ul class=\"trejka-feature__list\"><\/ul><\/div>\n\n<div class=\"trejka-block trejka-feature wp-block-trejka-feature-card\"><div class=\"trejka-feature__icon trejka-feature__icon--emoji\">\ud83d\udd10<\/div><h3 class=\"trejka-feature__title\">Safety<\/h3><p class=\"trejka-feature__desc\">Protection against bots and common attacks, login monitoring, scanning for malicious code, and rapid patching of vulnerabilities in plugins.<\/p><ul class=\"trejka-feature__list\"><\/ul><\/div>\n\n<div class=\"trejka-block trejka-feature wp-block-trejka-feature-card\"><div class=\"trejka-feature__icon trejka-feature__icon--emoji\">\u26a1<\/div><h3 class=\"trejka-feature__title\">Speed optimisation<\/h3><p class=\"trejka-feature__desc\">We focus on loading times: caching, image compression and database optimisation. A faster website means better performance on Google and a better experience for customers.<\/p><ul class=\"trejka-feature__list\"><\/ul><\/div>\n\n<div class=\"trejka-block trejka-feature wp-block-trejka-feature-card\"><div class=\"trejka-feature__icon trejka-feature__icon--emoji\">\u270f\ufe0f<\/div><h3 class=\"trejka-feature__title\">Minor changes to the website<\/h3><p class=\"trejka-feature__desc\">Updating content, replacing an image, creating a new subpage, or correcting a banner or link \u2014 all within the hourly allowance allocated to the package.<\/p><ul class=\"trejka-feature__list\"><\/ul><\/div>\n\n<div class=\"trejka-block trejka-feature wp-block-trejka-feature-card\"><div class=\"trejka-feature__icon trejka-feature__icon--emoji\">\ud83d\udccb<\/div><h3 class=\"trejka-feature__title\">Monthly report<\/h3><p class=\"trejka-feature__desc\">A clear monthly round-up: what we\u2019ve updated, how things are going with accessibility, what we\u2019ve done and what we\u2019re planning. In plain language.<\/p><ul class=\"trejka-feature__list\"><\/ul><\/div>\n\n<div class=\"trejka-block trejka-feature wp-block-trejka-feature-card\"><div class=\"trejka-feature__icon trejka-feature__icon--emoji\">\ud83d\udc64<\/div><h3 class=\"trejka-feature__title\">One carer<\/h3><p class=\"trejka-feature__desc\">You have a dedicated contact person who is familiar with your website. You can email or ring them \u2014 without having to explain the whole story from scratch every time.<\/p><ul class=\"trejka-feature__list\"><\/ul><\/div>\n<\/div><\/div><\/div>\n\n<div class=\"trejka-block trejka-features wp-block-trejka-feature-cards\"><div class=\"trejka-features__inner\"><div class=\"tb-head\"><div class=\"tb-eyebrow\">CLEAR RULES<\/div><h2 class=\"tb-title\">What is included in the care, <span class=\"tb-hl\">and what do we price separately?<\/span><\/h2><p class=\"tb-sub\">We prefer to state clearly where the subscription ends. That way, there are no surprises on the bill.<\/p><\/div><div class=\"trejka-features__grid\" style=\"--tb-cols:3\">\n<div class=\"trejka-block trejka-feature wp-block-trejka-feature-card\"><div class=\"trejka-feature__icon trejka-feature__icon--emoji\">\u2713<\/div><h3 class=\"trejka-feature__title\">Updates to WordPress, plugins and themes<\/h3><p class=\"trejka-feature__desc\">On a regular basis, with a backup taken before each change and the option to revert.<\/p><ul class=\"trejka-feature__list\"><\/ul><\/div>\n\n<div class=\"trejka-block trejka-feature wp-block-trejka-feature-card\"><div class=\"trejka-feature__icon trejka-feature__icon--emoji\">\u2713<\/div><h3 class=\"trejka-feature__title\">Backups and restoration<\/h3><p class=\"trejka-feature__desc\">Automatic backups and website restoration whenever necessary.<\/p><ul class=\"trejka-feature__list\"><\/ul><\/div>\n\n<div class=\"trejka-block trejka-feature wp-block-trejka-feature-card\"><div class=\"trejka-feature__icon trejka-feature__icon--emoji\">\u2713<\/div><h3 class=\"trejka-feature__title\">Monitoring and response to faults<\/h3><p class=\"trejka-feature__desc\">Identifying the problem and restoring service as part of the care provided.<\/p><ul class=\"trejka-feature__list\"><\/ul><\/div>\n\n<div class=\"trejka-block trejka-feature wp-block-trejka-feature-card\"><div class=\"trejka-feature__icon trejka-feature__icon--emoji\">\u2713<\/div><h3 class=\"trejka-feature__title\">Minor changes to the text and graphics<\/h3><p class=\"trejka-feature__desc\">Within the hourly allowance for a given package \u2014 content, photos, minor corrections.<\/p><ul class=\"trejka-feature__list\"><\/ul><\/div>\n\n<div class=\"trejka-block trejka-feature wp-block-trejka-feature-card\"><div class=\"trejka-feature__icon trejka-feature__icon--emoji\">\u2713<\/div><h3 class=\"trejka-feature__title\">Email and telephone support<\/h3><p class=\"trejka-feature__desc\">One dedicated account manager who knows your website. Priority service included in higher-tier packages.<\/p><ul class=\"trejka-feature__list\"><\/ul><\/div>\n\n<div class=\"trejka-block trejka-feature wp-block-trejka-feature-card\"><div class=\"trejka-feature__icon trejka-feature__icon--emoji\">+<\/div><h3 class=\"trejka-feature__title\">A new website or a complete overhaul<\/h3><p class=\"trejka-feature__desc\">A separate quote \u2014 we\u2019ll let you know the cost upfront, before we do anything.<\/p><ul class=\"trejka-feature__list\"><\/ul><\/div>\n<\/div><\/div><\/div>\n\n<div class=\"trejka-block trejka-features wp-block-trejka-feature-cards\"><div class=\"trejka-features__inner\"><div class=\"tb-head\"><div class=\"tb-eyebrow\">WHO IS IT FOR?<\/div><h2 class=\"tb-title\">Care that suits you <span class=\"tb-hl\">in your situation<\/span><\/h2><p class=\"tb-sub\">A brief description of this section \u2014 what the cards below are about.<\/p><\/div><div class=\"trejka-features__grid\" style=\"--tb-cols:3\">\n<div class=\"trejka-block trejka-feature wp-block-trejka-feature-card\"><div class=\"trejka-feature__icon trejka-feature__icon--emoji\">\ud83c\udfea<\/div><h3 class=\"trejka-feature__title\">Small and local businesses<\/h3><p class=\"trejka-feature__desc\">Do you have a business card website or a simple online shop and don\u2019t want to manage it yourself? We\u2019ll take care of it \u2014 you just run your business.<\/p><ul class=\"trejka-feature__list\"><\/ul><\/div>\n\n<div class=\"trejka-block trejka-feature wp-block-trejka-feature-card\"><div class=\"trejka-feature__icon trejka-feature__icon--emoji\">\ud83d\uded2<\/div><h3 class=\"trejka-feature__title\">WooCommerce shops<\/h3><p class=\"trejka-feature__desc\">Payment and dispatch updates, more frequent backups, monitoring \u2014 because every minute your shop is down costs you real sales.<\/p><ul class=\"trejka-feature__list\"><\/ul><\/div>\n\n<div class=\"trejka-block trejka-feature wp-block-trejka-feature-card\"><div class=\"trejka-feature__icon trejka-feature__icon--emoji\">\ud83d\udcbc<\/div><h3 class=\"trejka-feature__title\">Specialists and freelancers<\/h3><p class=\"trejka-feature__desc\">The website simply needs to work and look good, and you don\u2019t have time for the technicalities. We\u2019ll take care of everything.<\/p><ul class=\"trejka-feature__list\"><\/ul><\/div>\n<\/div><\/div><\/div>\n\n<div class=\"trejka-block trejka-faq wp-block-trejka-faq\">\n\t<div class=\"trejka-faq__inner\">\n\t\t<div class=\"tb-head\"><div class=\"tb-eyebrow\">FAQ<\/div><h2 class=\"tb-title\">Frequently Asked Questions <span class=\"tb-hl\">regarding the scope of care<\/span><\/h2><\/div>\t\t<div class=\"trejka-faq__list\" data-single-open=\"1\">\n\t\t\t\n<details class=\"trejka-block trejka-faq-item wp-block-trejka-faq-item\" open>\n\t<summary class=\"trejka-faq-item__q\">\n\t\t<span>Are minor changes to the website included in the maintenance fee?<\/span>\n\t\t<svg class=\"trejka-faq-item__icon\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.5\" stroke-linecap=\"round\"><line x1=\"12\" y1=\"5\" x2=\"12\" y2=\"19\"><\/line><line x1=\"5\" y1=\"12\" x2=\"19\" y2=\"12\"><\/line><\/svg>\t<\/summary>\n\t<div class=\"trejka-faq-item__a\">Yes. Each package includes a set amount of time for minor changes: updating content, replacing an image, adding a subpage, or correcting a link or banner. We quote separately for larger projects (a new module, a redesign), but we always let you know the cost first.<\/div>\n<\/details>\n\n\n<details class=\"trejka-block trejka-faq-item wp-block-trejka-faq-item\">\n\t<summary class=\"trejka-faq-item__q\">\n\t\t<span>Where do you store your backups?<\/span>\n\t\t<svg class=\"trejka-faq-item__icon\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.5\" stroke-linecap=\"round\"><line x1=\"12\" y1=\"5\" x2=\"12\" y2=\"19\"><\/line><line x1=\"5\" y1=\"12\" x2=\"19\" y2=\"12\"><\/line><\/svg>\t<\/summary>\n\t<div class=\"trejka-faq-item__a\">We store copies on servers within the European Union, regardless of where your website is hosted. This means that even if your hosting service fails, you won\u2019t lose any data \u2014 we\u2019ll restore your website from our copy.<\/div>\n<\/details>\n\n\n<details class=\"trejka-block trejka-faq-item wp-block-trejka-faq-item\">\n\t<summary class=\"trejka-faq-item__q\">\n\t\t<span>What happens if a website is attacked or goes down?<\/span>\n\t\t<svg class=\"trejka-faq-item__icon\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.5\" stroke-linecap=\"round\"><line x1=\"12\" y1=\"5\" x2=\"12\" y2=\"19\"><\/line><line x1=\"5\" y1=\"12\" x2=\"19\" y2=\"12\"><\/line><\/svg>\t<\/summary>\n\t<div class=\"trejka-faq-item__a\">Our monitoring system usually detects a problem before your customer even notices it. As part of our support service, we restore the website from a backup, remove any malicious code and patch the vulnerability. Higher-tier packages offer shorter, guaranteed response times.<\/div>\n<\/details>\n\n\n<details class=\"trejka-block trejka-faq-item wp-block-trejka-faq-item\">\n\t<summary class=\"trejka-faq-item__q\">\n\t\t<span>Does the support cover WooCommerce shops?<\/span>\n\t\t<svg class=\"trejka-faq-item__icon\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.5\" stroke-linecap=\"round\"><line x1=\"12\" y1=\"5\" x2=\"12\" y2=\"19\"><\/line><line x1=\"5\" y1=\"12\" x2=\"19\" y2=\"12\"><\/line><\/svg>\t<\/summary>\n\t<div class=\"trejka-faq-item__a\">Yes. We support online shops with our Standard and Premium packages \u2014 featuring more frequent backups, payment and dispatch updates, and priority support, because shop downtime means a real loss of sales.<\/div>\n<\/details>\n\n\t\t<\/div>\n\t<\/div>\n<\/div>\n\n\n<div class=\"trejka-block trejka-links wp-block-trejka-link-cards\"><div class=\"trejka-links__inner\"><div class=\"trejka-links__grid\" style=\"--tb-cols:3\">\n<a class=\"trejka-block trejka-link wp-block-trejka-link-card\" href=\"https:\/\/trejka.com\/en\/how-does-wordpress-support-work\/\">\n\t<div class=\"trejka-link__icon\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"1em\" height=\"1em\" viewbox=\"0 0 24 24\"><path fill=\"currentColor\" d=\"M22 18v2H12v-2zm0-7v2H12v-2zm0-7v2H12V4zM6 2a4 4 0 0 1 1 7.874v4.252A4.002 4.002 0 0 1 6 22a4 4 0 0 1-1-7.874V9.874A4.002 4.002 0 0 1 6 2\"><\/path><\/svg><\/div>\n\t<div class=\"trejka-link__label\">TREJKA<\/div>\n\t<h3 class=\"trejka-link__title\">How does it work?<\/h3>\n\t<p class=\"trejka-link__desc\"><\/p>\n\t\t\t<span class=\"trejka-link__arrow\">See more \u2192<\/span>\n\t<\/a>\n\n\n<a class=\"trejka-block trejka-link wp-block-trejka-link-card\" href=\"https:\/\/trejka.com\/en\/what-you-get-with-our-wordpress-support\/\">\n\t<div class=\"trejka-link__icon\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"1em\" height=\"1em\" viewbox=\"0 0 24 24\"><g fill=\"none\"><path d=\"m12.593 23.258l-.011.002l-.071.035l-.02.004l-.014-.004l-.071-.035q-.016-.005-.024.005l-.004.01l-.017.428l.005.02l.01.013l.104.074l.015.004l.012-.004l.104-.074l.012-.016l.004-.017l-.017-.427q-.004-.016-.017-.018m.265-.113l-.013.002l-.185.093l-.01.01l-.003.011l.018.43l.005.012l.008.007l.201.093q.019.005.029-.008l.004-.014l-.034-.614q-.005-.018-.02-.022m-.715.002a.02.02 0 0 0-.027.006l-.006.014l-.034.614q.001.018.017.024l.015-.002l.201-.093l.01-.008l.004-.011l.017-.43l-.003-.012l-.01-.01z\"><\/path><path fill=\"currentColor\" d=\"M12 2c5.523 0 10 4.477 10 10s-4.477 10-10 10S2 17.523 2 12S6.477 2 12 2m0 2a8 8 0 1 0 0 16a8 8 0 0 0 0-16m0 12a1 1 0 1 1 0 2a1 1 0 0 1 0-2m0-9.5a3.625 3.625 0 0 1 1.348 6.99a.8.8 0 0 0-.305.201c-.044.05-.051.114-.05.18L13 14a1 1 0 0 1-1.993.117L11 14v-.25c0-1.153.93-1.845 1.604-2.116a1.626 1.626 0 1 0-2.229-1.509a1 1 0 1 1-2 0A3.625 3.625 0 0 1 12 6.5\"><\/path><\/g><\/svg><\/div>\n\t<div class=\"trejka-link__label\">TREJKA<\/div>\n\t<h3 class=\"trejka-link__title\">What do you get?<\/h3>\n\t<p class=\"trejka-link__desc\"><\/p>\n\t\t\t<span class=\"trejka-link__arrow\">See more \u2192<\/span>\n\t<\/a>\n\n\n<a class=\"trejka-block trejka-link wp-block-trejka-link-card\" href=\"https:\/\/trejka.com\/en\/how-much-does-wordpress-maintenance-cost\/\">\n\t<div class=\"trejka-link__icon\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"1em\" height=\"1em\" viewbox=\"0 0 512 512\"><path fill=\"none\" stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"32\" d=\"M435.25 48h-122.9a14.46 14.46 0 0 0-10.2 4.2L56.45 297.9a28.85 28.85 0 0 0 0 40.7l117 117a28.85 28.85 0 0 0 40.7 0L459.75 210a14.46 14.46 0 0 0 4.2-10.2v-123a28.66 28.66 0 0 0-28.7-28.8\"><\/path><path fill=\"currentColor\" d=\"M384 160a32 32 0 1 1 32-32a32 32 0 0 1-32 32\"><\/path><\/svg><\/div>\n\t<div class=\"trejka-link__label\">TREJKA<\/div>\n\t<h3 class=\"trejka-link__title\">How much does it cost?<\/h3>\n\t<p class=\"trejka-link__desc\"><\/p>\n\t\t\t<span class=\"trejka-link__arrow\">See more \u2192<\/span>\n\t<\/a>\n\n<\/div><\/div><\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-19034","page","type-page","status-publish","hentry"],"blocksy_meta":{"has_hero_section":"disabled","disable_featured_image":"no","vertical_spacing_source":"custom","content_area_spacing":"none","styles_descriptor":{"styles":{"desktop":"","tablet":"","mobile":""},"google_fonts":[],"version":8}},"acf":[],"_links":{"self":[{"href":"https:\/\/trejka.com\/en\/wp-json\/wp\/v2\/pages\/19034","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/trejka.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/trejka.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/trejka.com\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/trejka.com\/en\/wp-json\/wp\/v2\/comments?post=19034"}],"version-history":[{"count":4,"href":"https:\/\/trejka.com\/en\/wp-json\/wp\/v2\/pages\/19034\/revisions"}],"predecessor-version":[{"id":19068,"href":"https:\/\/trejka.com\/en\/wp-json\/wp\/v2\/pages\/19034\/revisions\/19068"}],"wp:attachment":[{"href":"https:\/\/trejka.com\/en\/wp-json\/wp\/v2\/media?parent=19034"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}